Tivolo Support

App: Tivolo  ·  Developer: Vijay Murali

About Tivolo

Tivolo is a personal media player for iOS and macOS. You connect it to your own media server by entering the server URL, username, and password your subscription service provides. Tivolo does not provide, host, or distribute any content of its own — it simply plays the streams available on the server you configure.

Getting Started

• Open Tivolo and tap Connect on the sign-in screen.
• Enter the Server URL (it must start with http:// or https://), your Username, and your Password.
• Tap Connect. Your channels and categories load once the server responds.

Frequently Asked Questions

The app won't connect to my server

• Confirm the server URL is exactly as provided, including http:// or https:// and any port number.
• Double-check the username and password for typos — both are case-sensitive.
• Make sure your subscription is active and has not expired.
• Verify the server is reachable from your current network (some providers restrict access by region or require a VPN).

A channel won't play or buffers constantly

• Other channels playing normally usually means the issue is with that specific stream on your provider's side.
• Try again after a few moments — provider streams can be temporarily offline.
• A slow or unstable internet connection can cause buffering; try switching between Wi-Fi and cellular.

How do I sign out or remove my data

• In the app, open Settings → Sign Out to clear your credentials and cached channel data.
• Deleting the app removes all remaining local data, including the Keychain entry.

Where is my data stored

Tivolo stores your credentials locally in the device Keychain and caches channel data on your device only. Nothing is sent to us — see the Privacy Policy for details.

Contact Us

For anything not covered above — including bug reports, feature requests, and account help — email opposer_widths9m@icloud.com. We aim to respond within a few business days.